@article{apq,
  author = {{Bilodeau}, Blair and {Stanford}, David A.},
  title = {High-Priority Expected Waiting Times in the Delayed Accumulating Priority Queue with Applications to Health Care {KPIs}},
  year = {2022},
  journal = {INFOR: Information Systems and Operational Research},
  volume = {60},
  number = {3},
  pages = {285--314},
}